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ROBERT AND REGINA’S STORY

Robert and Regina Mathews

Mr. Appliance Owners Since 2013

  • Franchise location:
  • Cleveland/Akron/West Cuyahoga, Ohio
  • Previous career:
  • Appliance repair and business owner
  • Fun fact:
  • I once serviced the home of Lebron James.
  • Memorable moment:
  • I have walked through the Everglades looking for alligators and their dens — and found them.
  • Advice to new franchise owners?
  • When dealing with customers, don’t take anything personally.
  • What are you looking forward to?
  • Being more connected to other franchises and their customers.

ROBERT AND REGINA’S STORY

When Robert and Regina Mathews attended their first Neighborly® Reunion, Robert recalls entering the ProTradeNet® vendor hall and realizing they were associated with excellence — an organization that could offer more to their business than they could on their own. The couple bought their first Mr. Appliance® franchise in 2012 and now own three.

Robert and Regina enjoy the flexibility of franchise ownership and the ability to spend more time with their family and pups. They are now franchise mentors and trust their longtime team to take care of things if they’re away. A three-time national pool champion, Robert guesses he would still be repairing appliances if it weren’t for franchise ownership. Today, he still plays pool but is glad to be his own boss.

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Robert and Regina Mathews

Mr. Appliance Owners Since 2013

  • Franchise location:
  • Cleveland/Akron/West Cuyahoga, Ohio
  • Previous career:
  • Appliance repair and business owner
  • Fun fact:
  • I once serviced the home of Lebron James.
  • Memorable moment:
  • I have walked through the Everglades looking for alligators and their dens — and found them.
  • Advice to new franchise owners?
  • When dealing with customers, don’t take anything personally.
  • What are you looking forward to?
  • Being more connected to other franchises and their customers.
Follow the system. Don’t be afraid to ask for help or let someone know you don’t have the answer.