- Treating others as we would like to be treated.
- Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
- Responding in a timely fashion.
- Speaking calmly and respectfully, without profanity or sarcasm.
- Acknowledging everyone as right from their own perspective.
The Value of Neighborly's Franchise System
A Family of Top Franchises
Neighborly® is a community of independently owned and operated franchise businesses focused on repairing, maintaining, and enhancing properties. We began as Dwyer Group 40+ years ago, launching with a single home services brand. Today, we’re the world’s largest home services franchisor of 29 brands and nearly 5,000 franchises collectively serving 10 million+ customers across nine countries.
If you have the passion for franchise ownership, we’re here to help you find your opportunity.
We grow award-winning brands by taking care of the people who own and operate its franchise businesses. We provide a transparent, end-to-end system for conducting business efficiently and effectively. For example, when you become a Neighborly brand franchise owner, you have access to a wealth of business resources, including training programs, marketing strategies, and dedicated coaches. You’ll also realize that it’s possible — and encouraged — to have a flexible schedule and find work-life balance.
When you join our family of brands, you’ll be a part of a nationally recognized organization with plenty of mentors, yet you’ll be an independent business leader with the power to uniquely help your community.
Our Mission, Vision, and Values
Though Neighborly® is a large franchise system, our culture is close-knit with a family business atmosphere. We’ve successfully developed an effective franchise business model that works well for everyone involved, and one of the reasons why is because we encourage feedback from our franchise owners and invite them to participate in corporate-level decisions. We attribute our continued growth to this culture, and to teaching and upholding our company's values.
Learn the Secret to Our Continual Growth
To be so remarkable we become a household name.
To build a service community that enriches people’s lives by delivering amazing experiences.
Our Code of Values
To live by our themes of Respect, Integrity, Customer focus and Having Fun in the Process (R.I.C.H.).
Code of Values
Neighborly®: A Global Service-Based Franchise Company
Like most companies, Neighborly® has an official mission statement and vision; however, unlike other companies, we also have a Code of Values that each employee is urged to follow and know by heart and practice with heart. The Code of Values serves as a set of universal guidelines by which we strive to adhere, from the bottom of the organization all the way to the top. In fact, any Neighborly meeting of three or more employees begins by reciting the Code of Values.
WE LIVE OUR CODE OF VALUES BY…
- Making only agreements we are willing, able and intend to keep.
- Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
- Looking to the system for correction and proposing all possible solutions if something is not working.
- Operating in a responsible manner: "Above the line…"
- Communicating honestly and with purpose.
- Asking clarifying questions if we disagree or do not understand.
- Never saying anything about anyone that we would not say to him or her.
- Continuously striving to maximize internal and external customer loyalty.
- Making our best effort to understand and appreciate the customers' needs in every situation.
- Having Fun in the Process!
Your Bright Future Begins HereOur established franchise system, training, and support are designed to help you meet your professional and personal goals. Contact us today take the guesswork out of running your business.
How we began
The Beginnings of Neighborly®
Neighborly® founder Don Dwyer’s dreams of success began in New York when he sold his cherished convertible to buy a paper route so that he could earn money to pay for college. By the time he graduated, Don was earning more from his part-time paper route than he could earn working full-time for someone else. When adjusted for inflation, Don earned more than $2 million from the paper route.
After a brief stint in the military and a successful but short-lived career as a Hollywood talent agent, Don purchased a franchise to market and sell management and motivational materials. He was so successful that the franchisor recruited him to join the home office in Waco, Texas, where he quickly rose to the position of Senior Vice President. Don's quest for personal achievement and business success led him to other franchise business opportunities, one of which became Rainbow International® Carpet Dyeing & Cleaning Company — one of the world's largest organizations of its kind and the flagship of Neighborly®, formerly Dwyer Group companies.
Don Dwyer’s Vision Continues to Guide the Company He Started
Early on, Don became a target-setter, working hard to succeed in numerous business enterprises. He continually motivated himself and those he touched through his personal life and business. As a result, Don Dwyer created one of the largest and most admired franchise organizations in the world. His untimely death in 1994 at age 60 created a void in the world of franchising. But his dream lives on!
The Future of Neighborly
Mike Bidwell has led the day-to-day operations of Neighborly since 2000 as COO and was named President in 2007. Mike was named President and CEO of Neighborly in January 2014. Don’s dream for the company continues to live on through the current leadership team, taking Neighborly to impressive new heights.
We remain guided by the “R.I.C.H.” founding principles:
- Customer Focus
- Having Fun in the Process!
For more information about our service-based franchise company, contact Neighborly today.