How the Glass Doctor® Franchise Network Helps Family-Owned Businesses Grow and Compete

For Greg Malone, owning a Glass Doctor franchise means running a family-owned business while benefiting from the strength of a larger organization.

As he puts it, “We’re a family owned business but we have the support of a strong corporate structure behind us.” One of his primary focuses as an owner is building and retaining a strong team, and the franchise network plays a key role in helping him do that.

Through Glass Doctor and the Neighborly^® system, Greg has access to a community of fellow franchise owners who openly share ideas and best practices. “I’m trying to find ways to retain and attract new employees. I’ve been able to call other franchise owners and say, ‘What are you doing?’” That ability to collaborate with peers allows him to learn new approaches to employee retention and recruitment while strengthening his business.

That sense of connection extends beyond ownership and into the workplace. Greg sees firsthand how collaboration among franchise owners helps employees understand they’re part of something larger. “As we come together as owners… you can really work together and help your employees see, ‘Hey, we’re a part of something bigger.’” His team takes pride in working for a brand they recognize and trust. “[The employees] are proud to work for something as strong and reliable as Neighborly and Glass Doctor.”

The combination of independence and access to support is what stands out most to Greg. With “hundreds of owners you can call” and “a fantastic corporate team,” he has the resources he needs to build a stable business and a motivated team—while still maintaining the values of a family-owned operation.