Building a Legacy with Mr. Handyman: An Inspiring Story of Penny Ellison

Penny Ellison’s journey into franchise ownership is rooted in partnership, purpose, and an unwavering belief that business is about people first.

As the owner of Mr. Handyman of West Knoxville, Penny and her husband, Allen, built their Mr. Handyman franchise together, laying the foundation for a thriving business grounded in trust, teamwork, and community impact.

From the beginning in 2009, Penny and Allen were drawn to franchise entrepreneurship for its proven systems, brand recognition, and opportunity to grow a sustainable business while serving local homeowners. Together, they cultivated a customer-focused business that prioritized quality workmanship, professionalism, and long-term relationships — values that continue to define the company today.

Over the years, Penny has worn many hats as a franchise owner and business leader, helping the company expand its services and team while fostering a workplace culture built on respect and collaboration. She often says the business is family — not just the Ellisons who founded it, but the employees, fellow franchise owners, and customers who make it possible. That philosophy has been key to the company’s small business success.

In 2019, Penny faced the profound loss of her husband and business partner, Allen. While navigating personal grief, she made the courageous decision to continue leading the business they built together. With strength, resilience, and the support of the broader franchise network, Penny carried their shared vision forward, honoring Allen’s legacy through continued growth and service.

Today, Penny Ellison is recognized as an award-winning franchise owner, including Franchise Owner of the Year three times and winner of the "Top Fun - Lieutenant Level" award recipient. Her story is a testament to how franchise ownership can create more than a business — it can build a lasting family, purpose, and meaningful impact for generations to come.