The Power of Support: How This Couple Built More Than a Business

For Jenny and Jeremy Smith, franchising wasn’t just a business decision. It was a chance to build something meaningful together.

From day one, they focused on building connections with other Neighborly^® franchise owners and on building the kind of workplace people wanted to take part in. Using that foundation, the couple expanded into multi-unit ownership within the Molly Maid and Mr. Electric franchise network.

Jeremy, an electrician by trade, credits Jenny’s leadership with transforming the business culture. “The biggest part of the growth at Molly Maid in the very beginning was, I would say, 100 percent Jenny — well, maybe 99 percent,” he says with a smile.

Jenny embraces Neighborly’s Code of Values and leads by example, creating a respectful, values-driven workplace where people feel seen and supported. Over time, they have built a team inspired by excellence, turning hard work into shared success.

Together, Jenny and Jeremy have built a thriving culture rooted in service and respect. And while franchising brings systems and structure, the Smiths say the biggest strength is the support.

“You’re never an island,” Jenny says. “You’re never expected to make it happen on your own.” The team found that with Neighborly, the support is always there — all you have to do is reach out. This level of support makes business ownership more achievable than ever. Explore the advantages of franchise ownership for yourself.